ServiceMax Field Service App 3.13.5

Field Service App for iPad represents the latest evolution in mobile applications for Field Service Management within the corporate environment. Going beyond basic calendar and task functionalities, this app equips engineers and technicians with all the tools necessary to ensure punctuality, productivity, efficiency in billing, and enhanced customer satisfaction. It boasts an optimized field-ready design that is operational offline and maximizes the iPad's native capabilities, larger screen, and increased power.

Features:

• Access to comprehensive data including entitlement verifications, customer history, location details, contacts, product service history, estimates, warranties, and parts inventory
• Various calendar views for work orders, long-term projects, and tasks that can be adjusted dynamically for self-scheduling
• Quick access to job information through one-touch communication and hands-free GPS navigation
• ServiceMax Service Flow offers customizable step-by-step process workflows for various service types to keep technicians on track
• Creation of template-driven checklists for standard inspections, safety checks, diagnostics, and more
• Expert troubleshooting with access to product documents, videos, and social collaboration
• Efficient search function to locate parts and products quickly in various locations
• Real-time automated pricing that validates entitlements for accurate estimations of time and materials
• Inclusion of attachments for engineers to easily capture and share photos/videos from customer sites or send service reports via email
• Smart Business Docs for generating service reports, invoices, etc., allowing customers to sign them on-site
• ServiceMax Installed Base App (ProductIQ) provides device details for technician visibility and records field activities**
• Intuitive field-ready design with large targets, fewer clicks, time-saving formula fields, and data validation checkpoints
• Advanced data validation during data input ensures integrity even without connectivity
• Smart Sync feature ensures fast and reliable offline performance with bi-directional sync functionality and advanced offline scenarios
• Support for Single Sign-On (SSO) and OAuth 2.0 for faultless and secure access